Flashback Friday: Handling Customer Disputes At Your Mobile Kitchen

Flashback Friday

While the actual food you serve at your mobile kitchen is rather important — it’s your product, after all, and likely the thing you are most passionate about — customers are right up there when it comes to importance.

If you don’t have any customers, then it doesn’t matter if you have the best recipes in the world, because you won’t have anyone to sell your meals to. Likewise, if you don’t satisfy your customers, then you likely won’t retain them, and your reviews could take a hit as well.

So, for the purposes of this Flashback Friday article, we decided to focus in on a piece that is all about the customers. Better yet, it’s about handling customer disputes at your business, and in Flashback Friday fashion, let’s check out the article in question below.

Flashback Friday: Handling Customer Disputes At Your Mobile Kitchen

Sign up to receive the FoodTruckr Newsletter and we’ll throw in our free guide: 6 Free Social Media Tools to Get People Talking About Your Food Truck.

How to Run a Food Truck 06: Handle Customer Disputes

Preview from the article: 

Last week on “How to Run a Food Truck,” we covered one of the most important topics we’ve ever written about here on FoodTruckr—how to deliver excellent service to your customers. Good customer service is the foundation of every successful business, and our FEAST Experience model is the best way to ensure that you and your food truck team members consistently adhere to high service standards.

Satisfying your customers is the single-most valuable thing you can do as a business owner—but you also need to realize that not every customer will be happy with your food, your service, and what you have to offer. Though you shouldn’t take their dissatisfaction personally, you should care deeply about how they feel and about whether or not you could have done something to serve them better. When a customer is unhappy, it’s up to you to take charge of the situation and to do your best to resolve his or her complaint.

In today’s all new lesson, we’ll show you another convenient tool you can use to resolve customer complaints and to prevent similar situations from occurring in the future. It’s called the LEARN model—and we think it’s a great way to deal with unhappy customers and to reflect on any mistakes that were made.

Looking for Food Trucks For Sale? Check out this link for more details!

Exposure

One more preview, if you will, before we unleash the link to the entire article.

1. Listen to the Problem

Sure, you’ll hear about it when a customer has a problem—but are you really taking the time to listen to the customer’s complaint?

When customers are upset about something they’ve experienced, they sometimes complain because they want a resolution—and they sometimes complain simply because they want someone in a position of authority to know what happened and to admit wrongdoing. In cases like these, the actual way you choose to fix the situation may not matter as much as the fact that you took the time to listen to what the customer had to say.

Here’s an example:

A new fan, Alice, stops at your food truck for the first time. Alice doesn’t have any food allergies, but she is trying out a new gluten-free diet and wants to know about the ingredients in your taco salad. She asks your team member, Bob, about how the beef in the salad is processed and if any of the other ingredients in the salad have gluten. He checks and lets her know that the meat is fine and wholly gluten-free, that the tortilla chip strips are made of corn, and that all of the other ingredients in the salad are natural and totally safe. Alice happily orders a salad and pays.

Everything seems fine when Bob hands Alice her salad, but she returns a few minutes later and she’s upset. The southwestern dressing packet Bob handed her with the salad has an ingredient list on it, and as Alice says, “It has ingredients with gluten right here—if I hadn’t glanced at it just to see how much sugar was in it, I would have eaten it because you told me all the ingredients were safe!”

Bob said he was sorry, but that didn’t seem to be enough for her—Alice is still angry and is starting to make a scene in front of other customers. You come to the window to see what’s going on and Bob relays the story to you. Sure, he gave her the wrong information—but since she’s only on a gluten-free diet and doesn’t have a food allergy, is it really that big of a deal?

To read the entire article, make sure to check out this link.

You May Also Like...  3 Things That Are Going To Get You Into The Food Truck Industry

Looking to take your food truck business to the next level? If so, then The Food Truck Growth Kit has your name written all over it!

Always remember, FoodTruckrs, quality customer service is invaluable.

If you liked this article, then we encourage you to share your feedback, advice, questions and/or stories below!

Looking to build a new custom food truck? Check out this link for more details!

To dig your teeth into what FoodTruckr has to offer, make sure to like us on Facebook and follow us on Twitter, and also make sure to check out more content that we bring to the table.

Recently on FoodTruckr

The Best FoodTruckr Advice For Mobile Kitchen Owners From Last Week: Nov. 19-25 We hope everyone had a wonderful Thanksgiving, and week in general! With that said, since it was likely such a busy week for you, we decided to help out in a big way, which is why we are going to b...
5 Signs You Were Built For Food Truck Entrepreneurship Editor’s Note: Today we’re excited to present a post from Jeremy Adams. Jeremy is the President/CEO of Prestige Food Trucks, which is the world's leading custom food truck manufacturer. In his current...
FoodTruckr Heroes: Maximus/Minimus Today’s FoodTruckr Hero earns major points for serving up tasty pulled pork sandwiches and delicious mac and cheese to their most loyal fans—but the real reason they’ve earned a spot in our Hall of Fo...
How to Run a Food Truck 14: Keep Up with Industry Trends FoodTruckrs, those of you who have been following along with the “How to Run a Food Truck” series have done some amazing work over the past several months. You’ve done everything from getting your foo...
5 FoodTruckr Articles That Will Do You Wonders In The Financing Department If you are trying to enter the food truck industry but can't come up with the necessary funds to make this dream come true, then we have quite the treat for you today. Likewise, if you are struggling ...
Flashback Friday: Choose The Right Truck For Your Business It's Friday, which means another edition of Flashback Friday is among us. For this week's version of Flashback Friday, we decided to help out aspiring mobile kitchen owners in terms of choosing the...
FoodTruckrs’ Top 10 Mobile Kitchen Articles From 2017 Now that 2017 is almost in the books, we figured now would be the perfect time to unleash the top 10 mobile kitchen articles from 2017. With that in mind, below you will, of course, find the most v...
Florida Food Trucks That Foodies Need To Try Immediately The Florida food truck scene is awesome, which is why we will be visiting said Florida food truck scene today in the form of previewing three trucks that you need to visit -- and eat at -- ASAP. You k...
How to Start a Food Truck 25: Order and Stock Supplies There are just six lessons left in the “How to Start a Food Truck” series, which means that you’re almost ready to open your very own food truck! In last week’s post, we helped you get involved in ...
3 Basic Business Tips For Success In The Food Truck Industry Editor’s Note: Today we’re excited to present a post from Jeremy Adams. Jeremy is the President/CEO of Prestige Food Trucks, which is the world's leading custom food truck manufacturer. In his current...
Most Viewed FoodTruckr Articles Of October 2017 October 2017 came and went, but there are some things that remain, such as the informative food truck articles that were published during October. In hopes of showing off some of the best articles ...
5 Ways To Improve Your Food Truck’s SEO Editor’s Note: Today we’re excited to present a post from Dawn Mentzer. Dawn is a contributing writer for Straight North, a leading Chicago SEO company that provides a full suite of Internet marke...
3 Ways To Incorporate A Side Hustle In The Food Truck Industry If you are a food truck owner who is living out his/her dream in the mobile kitchen industry, then you don't need a side hustle, right? Actually, that couldn't be further from the truth. No matter ...
3 Ways Food Truck Owners Can Get Out Of A Funk Editor’s Note: Today we’re excited to present a post from Jeremy Adams. Jeremy is the President/CEO of Prestige Food Trucks, which is the world's leading custom food truck manufacturer. In his current...
The Best Foods To Eat At Food Trucks This Summer The summer is calling your name. After all, it is officially summer, so foodies, people who love food trucks and everyone in general can rejoice. To get ready for the summer heat, it is important t...

About the Author

FoodTruckr

FoodTruckr is the #1 online destination for current and aspiring food truck owners looking to succeed in the mobile food industry. Self described “food truck devotees,” the FoodTruckr team enjoys reading about successful entrepreneurs, salivating over photos of burritos on Twitter, and long walks through food truck parks. Chat with FoodTruckr on Facebook or check out the FoodTruckr School podcast for more awesome tips to level up your business.

Love it? Share it: Share on Facebook Share on Twitter