Flashback Friday: Handling Customer Disputes At Your Mobile Kitchen

Social Media

While the actual food you serve at your mobile kitchen is rather important — it’s your product, after all, and likely the thing you are most passionate about — customers are right up there when it comes to importance.

If you don’t have any customers, then it doesn’t matter if you have the best recipes in the world, because you won’t have anyone to sell your meals to. Likewise, if you don’t satisfy your customers, then you likely won’t retain them, and your reviews could take a hit as well.

So, for the purposes of this Flashback Friday article, we decided to focus in on a piece that is all about the customers. Better yet, it’s about handling customer disputes at your business, and in Flashback Friday fashion, let’s check out the article in question below.

Flashback Friday: Handling Customer Disputes At Your Mobile Kitchen

Sign up to receive the FoodTruckr Newsletter and we’ll throw in our free guide: 6 Free Social Media Tools to Get People Talking About Your Food Truck.

How to Run a Food Truck 06: Handle Customer Disputes

Preview from the article: 

Last week on “How to Run a Food Truck,” we covered one of the most important topics we’ve ever written about here on FoodTruckr—how to deliver excellent service to your customers. Good customer service is the foundation of every successful business, and our FEAST Experience model is the best way to ensure that you and your food truck team members consistently adhere to high service standards.

Satisfying your customers is the single-most valuable thing you can do as a business owner—but you also need to realize that not every customer will be happy with your food, your service, and what you have to offer. Though you shouldn’t take their dissatisfaction personally, you should care deeply about how they feel and about whether or not you could have done something to serve them better. When a customer is unhappy, it’s up to you to take charge of the situation and to do your best to resolve his or her complaint.

In today’s all new lesson, we’ll show you another convenient tool you can use to resolve customer complaints and to prevent similar situations from occurring in the future. It’s called the LEARN model—and we think it’s a great way to deal with unhappy customers and to reflect on any mistakes that were made.

Looking for Food Trucks For Sale? Check out this link for more details!

Exposure

One more preview, if you will, before we unleash the link to the entire article.

1. Listen to the Problem

Sure, you’ll hear about it when a customer has a problem—but are you really taking the time to listen to the customer’s complaint?

When customers are upset about something they’ve experienced, they sometimes complain because they want a resolution—and they sometimes complain simply because they want someone in a position of authority to know what happened and to admit wrongdoing. In cases like these, the actual way you choose to fix the situation may not matter as much as the fact that you took the time to listen to what the customer had to say.

Here’s an example:

A new fan, Alice, stops at your food truck for the first time. Alice doesn’t have any food allergies, but she is trying out a new gluten-free diet and wants to know about the ingredients in your taco salad. She asks your team member, Bob, about how the beef in the salad is processed and if any of the other ingredients in the salad have gluten. He checks and lets her know that the meat is fine and wholly gluten-free, that the tortilla chip strips are made of corn, and that all of the other ingredients in the salad are natural and totally safe. Alice happily orders a salad and pays.

Everything seems fine when Bob hands Alice her salad, but she returns a few minutes later and she’s upset. The southwestern dressing packet Bob handed her with the salad has an ingredient list on it, and as Alice says, “It has ingredients with gluten right here—if I hadn’t glanced at it just to see how much sugar was in it, I would have eaten it because you told me all the ingredients were safe!”

Bob said he was sorry, but that didn’t seem to be enough for her—Alice is still angry and is starting to make a scene in front of other customers. You come to the window to see what’s going on and Bob relays the story to you. Sure, he gave her the wrong information—but since she’s only on a gluten-free diet and doesn’t have a food allergy, is it really that big of a deal?

To read the entire article, make sure to check out this link.

You May Also Like...  3 Reasons Why Your Food Truck Business Isn't Achieving As Much Success As You Would Like It To

Looking to take your food truck business to the next level? If so, then The Food Truck Growth Kit has your name written all over it!

Always remember, FoodTruckrs, quality customer service is invaluable.

Want to learn how to build a subscriber list for your food truck business? One of our managing partners here at FoodTruckr has put together an AMAZING FREE GUIDE that will teach you everything you need to know about getting started with Messenger Marketing! Click here to get your free guide.

If you liked this article, then we encourage you to share your feedback, advice, questions and/or stories below!

Looking to build a new custom food truck? Check out this link for more details!

To dig your teeth into what FoodTruckr has to offer, make sure to like us on Facebook and follow us on Twitter, and also make sure to check out more content that we bring to the table.

Recently on FoodTruckr

3 Ways To Incorporate A Side Hustle In The Food Truck Industry If you are a food truck owner who is living out his/her dream in the mobile kitchen industry, then you don't need a side hustle, right? Actually, that couldn't be further from the truth. No matter ...
#FoodTruckFan: Selling Extras A food truck saved my bacon a couple of weeks ago—and it had nothing to do with food. As I've mentioned before, I live in Minnesota and we're currently experiencing the coldest winter of my lifetim...
Things No One Tells You About Owning A Food Truck Business Lesson No. 1: Owning a food truck business is tough -- and that is quite an understatement. However, there are many people out there who decide not to own a sit-down restaurant and pick a food truck i...
FS026: Building Your Truck with Jeremy from Prestige Food Trucks I'm so excited to introduce you to the mastermind behind some of the best-designed food trucks I've seen. He's Jeremy Adams, founder of Prestige Food Trucks. The folks at Prestige design and bu...
Trends That Matter For Your Food Truck Digital Marketing Efforts It's not easy to find the trends that will benefit your digital marketing efforts at your food truck business. After all, by the time you land on a new trend, how do you know it's still being imple...
Being Your Own Boss & Holding Yourself Accountable As A Food Truck Owner Everyone dreams of being their own boss, but not every career allows that dream to come true. The food truck industry does. As a food truck owner, you are, in fact, your own boss. However, that als...
10 Memes That Every Foodie Can Relate To Food. It's the one thing foodies (and people in general) will never get sick of. And then there is the meme, which is yet another thing that people never seem to get sick of. When you combine the two,...
3 Keys To Food Truck Success In 2018 Editor’s Note: Today we’re excited to present a post from Jeremy Adams. Jeremy is the President/CEO of Prestige Food Trucks, which is the world's leading custom food truck manufacturer. In his current...
How A Food Truck Business Owner Can Conquer The Last Four Months Of The Year With September almost among us, we are almost down to the last four months of 2016. If you are a food truck business owner, you should be asking yourself this question: Have I accomplished everything ...
5 FoodTruckr Articles That Will Help You Achieve A Well-Balanced Business In 2018 Achieving the feat that is a well-balanced business is tough, especially in an industry as competitive as the food truck industry. With that said, in hopes of helping you do exactly that in 2018, w...
How To Attract More Customers By Making The Food Truck Environment Enjoyable QUICK: What is the most important ingredient for any food truck business? Answer: It depends. After all, every food truck has to have a flawless business plan, recipes that will make food lovers dr...
Things Not To Do When Trying To Grow Your Food Truck Business If you are thinking of ways to grow your food truck business, why not look at some of the things you shouldn't do? In this thinking, you will get a great perspective on what you should be avoiding. At...
The Best FoodTruckr Advice For Mobile Kitchen Owners From Last Week: Nov. 19-25 We hope everyone had a wonderful Thanksgiving, and week in general! With that said, since it was likely such a busy week for you, we decided to help out in a big way, which is why we are going to b...
Should Food Truck Owners Hire A Marketing Team? Is it time for your food truck business to hire a digital marketing team? Every business is different. Likewise, every business' digital marketing needs and strategies are different. However, if...
3 Ways To Hold Yourself Accountable To Your Food Truck Goals In 2018 Everyone's goal-making process is different. Likewise, everyone holds themselves accountable to their goals in different ways. Some people have to tell their loved ones about their goals and then h...

About the Author

FoodTruckr

FoodTruckr is the #1 online destination for current and aspiring food truck owners looking to succeed in the mobile food industry. Self described “food truck devotees,” the FoodTruckr team enjoys reading about successful entrepreneurs, salivating over photos of burritos on Twitter, and long walks through food truck parks. Chat with FoodTruckr on Facebook or check out the FoodTruckr School podcast for more awesome tips to level up your business.

Love it? Share it: Share on Facebook Share on Twitter