How’s your customer service game looking, food truck owners?
The only acceptable answer to that question: Amazing, great, excellent or something along those lines.
While the foundation of your food truck business is the actual food truck and the food, if you put up a dud in the customer service department, then you simply won’t be able to retain customers. Food truck owners need to treat their customers right. Yes, even the angry ones. The key is to build an environment that is enjoyable for everyone involved, which includes owners, employees and the customers, of course. Successful mobile kitchen owners build communities.
Nonetheless, you cannot run a successful food truck business if you have bad customer service. It will sink your business in no time. Let’s break that down in further detail, shall we?
Instead of trying to always be right when it comes to a customer dispute, why not try to reason with your customers? Try to understand where they are coming from. Actually try to resolve the issue, not win an argument. In fact, while you are at it, you should be treating every customer like he/she is your No. 1 customer, because that is true, in a sense.
The key is to follow the customer-is-always-right approach. No, you don’t want your customers walking all over you and demanding free food left and right, but you also don’t want to blow every customer off for being rude, angry, etc. Solve the issue, learn from your mistakes and make your food truck business better.
Try to understand your customers. Communicate with your customers. Engage with them. Be friendly. Your No. 1 job might be making great food, but satisfying your customers is up there as well.
If you are trying to take your customer service game to the next level, then make sure to check out these articles:
2 Simple Ways Food Truck Entrepreneurs Can Get Their Customers Excited For Spring
How Food Truck Business Owners Can Gain More Customers In 2017
How To Handle Angry Customers At Your Food Truck Business
Tips For Food Truck Owners Who Are Struggling To Retain Customers
Customer Service Tips For Food Truck Owners
How To Attract More Customers By Making The Food Truck Environment Enjoyable
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