Flashback Friday: Deliver Excellent Customer Service At Your Food Truck

Customer Service

As many food truck owners likely already know, quality customer service is a must-have at any mobile kitchen business (and business in general).

Therefore, we will pose this question: How’s your customer service looking?

In hopes of dishing out some pointers and advice in that department, we will be delivering this article for this week’s edition of Flashback Friday: How to Run a Food Truck 05: Deliver Excellent Customer Service.

Make sure to read the preview below, and click on the link to the article so you can check out all of the ingredients, if you will.

Want to learn how to build a subscriber list for your food truck business? One of our managing partners here at FoodTruckr has put together an AMAZING FREE GUIDE that will teach you everything you need to know about getting started with Messenger Marketing! Click here to get your free guide.

Flashback Friday: Deliver Excellent Customer Service At Your Food Truck

Sign up to receive the FoodTruckr Newsletter and we’ll throw in our free guide: 6 Free Social Media Tools to Get People Talking About Your Food Truck.

How to Run a Food Truck 05: Deliver Excellent Customer Service

Today on FoodTruckr, we’re super excited to dive right back in to our “How to Run a Food Truck” series! If you’ve been following along, you’ve already spent several weeks out on the streets and mastered a few important lessons. Let’s take a quick minute to review—in the last unit, you trained your new food truck employees, practiced plating and presenting your meals, learned how to send location updates to attract more fans, and used some awesome new apps to simplify your business. That’s great progress on some super important topics…so, way to go!

While the first few lessons were geared toward helping you get up and running and navigating your earliest days on the road, this next unit is going to be full of lessons that you’ll use throughout your entire career. We’ll be talking about customer service—including lessons on how to make your customers happy, what to do when a customer has a bad experience, and promotions and extra ways to create a legion of loyal fans who keep returning for more. If you want your truck to survive your first year on the road (and to set yourself up for many successful years in the future!), you need to learn how to deliver great service now.

Let’s get started today by learning why customer service matters so much—and then we’ll give you a handy tool you can use to deliver a five-star experience every time. Order up!

Looking for Food Trucks For Sale? Check out this link for more details!

Success

Before we give you the link, we wanted to give you some more preview action.

1. Give a Friendly Greeting

First things first—you begin the FEAST Experience by delivering a friendly greeting to each customer. Your friendly greeting can take many forms—it might be a “Hey there, how’s it going?” called out to everyone who’s walking by, or a “Welcome to [your food truck]! Can I offer you a sample of [your signature dish] today?” to each person who walks up to the window. Your greeting should be tailored to you and your truck and reflective of your brand. A friendly greeting is your customer’s first introduction to your truck, which means that it sets an expectation for the quality and type of service that they’re going to receive.

You can make the best first impression possible by ensuring that your greeting is sincere. Though we recommend staying upbeat and positive in your approach, it’s most important to know your own style. If you’re the furthest thing away from perky in your day-to-day life, putting on a chipper face might come out looking a little forced and disingenuous. Remember how thankful you are for your customers and allow that feeling of gratitude to guide your greetings—a simple, heartfelt “Hey there! What can I get for you?” accompanied by an honest smile is preferable to a bored, surly, “Hi, what do you want?” any day.

To read the entire article, make sure to follow this link.

You May Also Like...  Prepare For Fall In The Food Truck Industry With These 5 Articles

Looking to take your food truck business to the next level? If so, then The Food Truck Growth Kit has your name written all over it!

We hope this article can help you bring your customer service game to the next level. Nonetheless, good luck conquering the rest of the year!

If you liked this article, then we encourage you to share your feedback, advice, questions and/or stories below!

Looking to build a new custom food truck? Check out this link for more details!

To dig your teeth into what FoodTruckr has to offer, make sure to like us on Facebook and follow us on Twitter, and also make sure to check out more content that we bring to the table.

Recently on FoodTruckr

How Food Truck Owners Can Structure Their Videos As you've likely noticed on your social media networks, videos are powerful. They're interesting, informative, and so much more. With that in mind, we pose this question: How do you structure yo...
7 Ways To Increase Your Food Truck Sales There are an unlimited amount of strategies a food truck owner can throw at the wall in hopes of increasing sales; however, the key is figuring out what is actually going to stick. In the grand sch...
Flashback Friday: The 10 Commandments Of Customer Relationships We have an extra special treat for FoodTruckrs on this fine fall afternoon, and it is, of course, coming in the form of a Flashback Friday adventure. On Nov. 13, 2013, FoodTruckr did a piece titled...
Secret Weapons And Tips For Food Truck Owners A food truck needs a killer brand, flawless business plan and delicious food — that’s just a given. However, there are other ingredients that mobile truck owners can add to their arsenal that will mak...
How to Run a Food Truck 24: Expand Your Business to Events In last week’s “How to Run a Food Truck” lesson, we helped you write the recipe for future success by examining a popular goal-setting approach and providing you with 30 questions you should ask yours...
10 Ways Food Truck Owners Can Break Up Their Days No matter what your profession is, you will go through the motions from time to time. It's only natural when you are doing virtually the same thing every day. And, yes, this even applies to people who...
Business Bites: Better Social Media Tracking, Measuring Customer Happiness, and Loyalty Programs Tha... Welcome back to another Business Bites, our rundown of the most useful business tips we’ve encountered in the past week. App of the Week It takes a lot of Google Docs and Google Sheets to keep FoodT...
2 Ways To Be The Best Food Truck Owner You Can Possibly Be From A Business Standpoint Are you in the process of conquering the food truck industry? You might be making the best food you can possibly make, which is, of course, leading to record sales and an overwhelming amount of cus...
How to Run a Food Truck 04: Use Apps to Simplify Your Business Today’s lesson is the last part of our unit on your first few weeks on the streets—and if you’ve been following along with our “How to Run a Food Truck” series, you’re already one month into your food...
3 Great Fall Practices For Food Truck Owners Summer came and went and now fall is here. Before we know it, winter will be here, and then spring and summer again. In hopes of taking full advantage of the current season, which is, of course, fa...
Food Truck Goals Every Mobile Kitchen Owner Should Focus On In 2017 Editor’s Note: Today we’re excited to present a post from Jeremy Adams. Jeremy is the President/CEO of Prestige Food Trucks, which is the world's leading custom food truck manufacturer. In his current...
Strategies Food Truck Owners Should Incorporate For A More Balanced Life Editor’s Note: Today we’re excited to present a post from Jeremy Adams. Jeremy is the President/CEO of Prestige Food Trucks, which is the world's leading custom food truck manufacturer. In his current...
Where Does Your Food Truck Insurance Dollar Go? It probably seems like you pay a lot of money for your food truck insurance. You might be wondering where your hard-earned dollars are going when you pay your insurance every month or year... Our i...
How ManyChat Can Help Food Truck Owners We know what you're thinking... What is ManyChat and how can it help my food truck business? As Evolve Media points out... ManyChat is an all-in-one Facebook Messenger Marketing platform that i...
Flashback Friday: A Look Back At Some Invaluable Food Truck Maintenance Tips Yet another Friday is here, which means another edition of Flashback Friday is among us as well! For the purposes of this week's edition of Flashback Friday, we are going to go way back (all the wa...

About the Author

FoodTruckr

FoodTruckr is the #1 online destination for current and aspiring food truck owners looking to succeed in the mobile food industry. Self described “food truck devotees,” the FoodTruckr team enjoys reading about successful entrepreneurs, salivating over photos of burritos on Twitter, and long walks through food truck parks. Chat with FoodTruckr on Facebook or check out the FoodTruckr School podcast for more awesome tips to level up your business.

Love it? Share it: Share on Facebook Share on Twitter